We really try to go above and beyond to make sure damage does not occur in the shipping process. Our overall damage rate is under 1%. But, in the rare event that there is damage, we request that you send pictures of your concerns. Once we see the pictures, we will have a better idea of how to assist you in your particular situation. Most damage is very minor, and can easily be repaired. In this case, we would have you reach out to a local wood repair shop or an antique store that handles repairs and get a binding, written estimate for repair. We’ll be more than happy to assist in compensation to bring your item(s) back to the condition that you were expecting when you placed your order. For more severe damage, all of our orders ships insured, and we will deal with claims accordingly for a satisfactory result.